If you ordered by mistake, email admin@magicstudiollc.com immediately with your order number. We can cancel and refund the order if fulfillment has not begun and can still be stopped.

Most purchases are intended for instant delivery after payment confirmation, so there may be little or no time to cancel before fulfillment.

We deliver products by email as codes, downloads or download links, or account login details. We do not keep codes hidden behind a separate "reveal" button. A code or login details sent by email have already been disclosed even if the email has not been opened.

Except where required by law or expressly offered in a listing, we do not offer change-of-mind refunds once the product has been supplied. This normally includes ordering the wrong edition, platform, region, or denomination when the listing correctly explained those details.

This rule does not remove your statutory cancellation rights or your rights if the product is faulty, not delivered, or different from what we advertised.

Please contact us if:

• A code is invalid or was already redeemed when supplied.
• A download is defective or the promised download is unavailable.
• Login details do not provide the access described when supplied.
• A subscription does not provide the promised service or duration.
• The product's region, platform, edition, value, or other important detail differs from the listing.
• Your purchase has not arrived.

We will investigate and arrange an appropriate remedy. Depending on the problem and applicable law, that may be corrected delivery, a replacement, restoration of promised access, or a refund. We will not insist on a replacement if the law entitles you to a refund.

A product that fails to match our description is different from one that cannot be used because a clearly stated requirement was overlooked. We will review the actual facts of your request rather than dismiss it merely because delivery took place.

Our subscriptions are purchased for a fixed duration. Magic Studio does not automatically renew them or bill you for a new term. Choosing not to continue does not normally entitle you to a refund for a correctly supplied period, subject to your mandatory rights.

If account access fails as supplied or the promised access stops early, contact us so we can investigate. Follow the listing's instructions and tell us about any changes you made that may help explain the issue. Do not send unrelated passwords or full payment details.

Email admin@magicstudiollc.com and include your order number, the email address used for the purchase, and a clear description of the problem. Relevant screenshots or error messages can help us investigate. Remove unrelated personal information from them.

Please report problems promptly. This helps us check activation and delivery records, but it does not shorten any legal period for bringing a claim. We may ask for reasonable additional information relevant to the issue.

Approved refunds are returned through the original payment method where possible. We will confirm when the refund is issued. The time it takes to appear in your account depends on PayPal and your bank. Contact us if you need help checking its status.

We do not require you to accept store credit in place of a refund you are legally entitled to receive. This policy also does not restrict dispute rights available through your payment provider.

The law applicable to your purchase may give you additional cancellation, withdrawal, or product-quality rights. Those rights take priority over this policy.

Immediate digital delivery does not automatically end a statutory withdrawal period. Where withdrawal rights can be lost for digital content, the required legal conditions must be met, which may include prior express consent to immediate supply, acknowledgement of the loss of that right, and a required confirmation. Digital services can have different conditions. Gift cards and subscriptions are assessed according to their legal classification rather than all being treated as downloads.

Where those conditions have not been met, any applicable withdrawal right remains. Contact us to request cancellation under your statutory rights.

Updates to this policy apply to future purchases. The policy agreed to when you placed your order continues to apply to that order unless a lawful change is separately agreed.