Refund and Returns Policy – Magics Studio
Effective Date: November 2026
Website: https://magicsstudio.shop
Contact Email: support@magicsstudio.shop
Thank you for shopping at Magics Studio. Because our products are digital assets, software, and electronic license keys delivered electronically, we have outlined our clear and transparent refund policy below.
1. Nature of Digital Products
All items sold on Magics Studio (including downloadable software, digital templates, graphic assets, and electronic license keys) are digital products. Upon completing payment, products are delivered immediately via electronic download links and/or email notification.
2. Eligibility for Refunds & Replacements
We want to ensure you are 100% satisfied with your purchase. You are eligible for a replacement or a full refund under the following conditions within 14 days of purchase:
- Defective or Non-Working License Keys: If a license key provided does not activate the intended product, and our support team is unable to resolve the issue or provide a working replacement key within 24 hours of notification.
- Corrupted or Non-Functional Download Files: If the downloadable file is damaged, missing core assets, or cannot be accessed, and our technical team cannot provide a valid replacement link.
- Major Discrepancy: If the product delivered is materially different from what was described on the product page.
3. Situations Not Eligible for Refund
Refunds cannot be issued under the following circumstances:
- Change of mind after the digital file has already been downloaded or the license key has been revealed/activated.
- Incompatibility issues where system requirements were clearly specified on the product page prior to purchase.
- Purchases made through third-party unauthorized promotions.
4. How to Request a Refund or Replacement
To submit a request, please contact our dedicated support team:
- Email: support@magicsstudio.shop
- Required Details: Order Number, purchase date, description of the issue, and screenshot proof of the error (for license keys).
Our support team investigates and responds to all inquiries within 12 to 24 hours. If approved, refunds are credited back automatically to your original payment method (PayPal or Credit/Debit Card) within 3–5 business days.